Return and cancellation

Return Policy makes it possible for you to return a product if you receive a product which is damaged, defective or significantly different from what was purchased. we want you to be completely satisfied with your purchase. And post verification of the defect by the service team over a video call with the customer.

Please read our return and cancellation policy carefully to understand your rights and obligations.

1. Eligibility for Returns:

• We accept returns within 7 days from the date of delivered.
• To be eligible for a return, the item must be unused and in the same condition that you received it.
• The item must be in its original packaging.

 

2. Return Process:

• To initiate a return, please contact our customer support team at support@bubbles.com 
• Clearly label and package the item, and send it to the address provided by our customer support team.
• You are responsible for the cost of return shipping unless the return is due to a mistake on our part.

3. Refunds:

• Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
• If approved, your refund will be processed, and a credit will be applied to your original method of payment within 3-5 working days or instant.

 

Cancellations

1. Cancellation Process:

• To cancel an order, please contact our customer support team at support@bubbles.com
• If your order has not been shipped or processed, we will cancel it and issue a full refund.
• If your order has already been shipped or processed, it may not be canceled, and you will need to follow our return process upon receiving the item.

 

Contact Information

If you have any questions or need further assistance regarding returns or cancellations, please contact our customer support team:

• Email: support@bubbles.com
• Phone: +91 9717120013
• Address: Plot 37P sector 6 faridabad 121006 Harayana 

 

Pick up for Replacement

We send the return pick-up request to our Logistic partners as soon as we receive the return request from you. Our Logistic partner pick-up the Product/s within 3 -5 working days of receiving the request. Our Logistic Partners shall make 3 attempts to pick up the Product. If the item is not picked up in the third attempt, the return request shall be considered complete at our end. In that scenario, you can raise a fresh Return request in case you are eligible. For more details, please contact our Customer Care. Please keep the shipment ready as detailed above and ensure that you return all items for which the request was raised. If you fail to do so, the return option may not be available to you in future, the discretion of which shall lie completely with the Company.

 

Changes to this Policy

BSTL reserves the right to update or modify this return and cancellation policy at any time. Any changes will be posted on this page, and the date of the latest revision will be indicated at the top of the page.